Medical Office: Customer Service Representative - Certificate
Overview
See Department website and program contacts here
The Medical Office Customer Service Representative certificate is designed for students seeking entry-level careers in healthcare reception, patient services, and office support. The curriculum introduces foundational customer service and healthcare administrative skills used in medical office environments.
Coursework includes topics such as patient intake and discharge procedures, communication skills, record keeping, data entry, multicultural and diversity awareness, and healthcare workplace procedures. Students develop practical administrative and interpersonal skills used to support patients and healthcare office operations.
The Medical Office Customer Service Representative program is workforce-focused and prepares students for entry-level employment in medical offices, clinics, hospitals, and related healthcare environments.
Students completing the certificate may return later to continue into a Medical Receptionist certificate or related Medical Office (AAS) degree program.
Students are encouraged to work with an advisor to ensure appropriate course selection and program planning based on their educational background and career goals.
Refer to the tabs above for additional information about:
- Education Plan – provides a sample term-by-term sequence of courses
- Career Info – includes information on potential occupations, employment trends, and earnings
Program Learning Objectives
At the completion of this program, students should be able to:
- Discuss the knowledge and skills required of a medical customer service representative
- Discuss verbal and nonverbal communication, including gender differences, cultural awareness and sensitivity, and the elements of speaking and listening
- Demonstrate good customer service techniques
- Discuss and use medical terminology
- Demonstrate basic proficiency on the computer
- Discuss the basic elements of ICD-10-CM coding
- Differentiate the roles of the health care team, elements of successful leadership and problem-solving strategies
Education Plan
This sample Education Plan illustrates one possible course sequence. Students should consult an advisor to create a personalized plan.
This program is not financial aid eligible. However, the related degree program, Medical Office Specialist AAS, is aid eligible.
Note: A minimum grade of “C” is required in all courses.
| First Quarter | ||
|---|---|---|
| Winter | Credits | |
| MO110 | Foundational Principles for the Medical Office Team | 3 |
| MO116 | Medical Office Procedures | 4 |
| BT123A | Keyboarding Skill Development | 3 |
| Credits | 10 | |
| Second Quarter | ||
| Spring | ||
| MO117 | Hospital Administrative Procedures | 3 |
| MO214 | Building a Professional Portfolio | 1 |
| MO136 | Healthcare Documentation | 3 |
| Credits | 7 | |
| Total Credits | 17 | |